Refund & Cancellation Policy

Introduction

At Startup Movers Private Limited, we are committed to delivering high-quality professional services. We understand that there may be situations where a client may wish to cancel a service or request a refund. This policy ensures transparency, fairness and clarity for all parties.

Refund Requests (Up to 15 Days)

Refund requests may be submitted within 15 calendar days from the date of payment. However, refunds during this period will be considered only if the service has not been initiated.

Service Initiation

A service is considered initiated once internal assignment begins, documents are requested or processing/drafting work starts.

Cancellation by Client

Clients may cancel services at any stage. Refunds apply only if the service has not been initiated. Once initiated, the amount is non-refundable.

Government or Third-Party Involvement

Any rejection, delay or objection by government authorities or third parties is beyond our control. No refund will be provided for government or professional fees in such cases.

Client Responsibilities

Clients must provide accurate information, required documents and timely responses. Delays caused due to client-side issues will not qualify for refunds.

Refund Request Process

Email at Refund@startup-movers.com with relevant details to get a refund.

Processing Timeline

Approved refunds will be processed within 5-7 working days to the original payment method or designated account.

Policy Updates

The Company may update this policy from time to time.